Front Desk Supervisor

Description

We are looking for a dedicated, detail-oriented, and guest-focused professional who will manage daily front office operations while also taking full ownership of the reservation process — ensuring a seamless and personalized experience for each guest, from inquiry to check-out.

Job Responsibilities

• Supervise and support all front office activities to ensure smooth daily operations and consistent service quality.
• Manage guest reservations across all channels (phone, email, OTAs), including modifications, cancellations, and confirmations.
• Accurately handle guest profiles, billing instructions, and reservation entries in the PMS.
• Act as the main contact point for guests before and during their stay, resolving issues proactively.
• Coordinate closely with other departments (e.g., housekeeping, F&B) to ensure a cohesive guest experience.
• Guide and assist front desk staff when needed to maintain service standards.
• Upsell services and packages, tailoring offers to guest needs.
• Share daily updates and key operational reports with hotel management.

Required Qualifications

• Previous experience in hotel front office and/or reservation roles.
• Strong communication skills and a customer-first mindset.
• Proficiency in English/Russian (additional languages are an asset).
• Familiarity with PMS systems (experience with Triosoft and/or Exely is a strong advantage).
• Multitasking skills, attention to detail, and the ability to stay organized in a dynamic environment.
• Leadership mindset and a hands-on approach to team coordination.

Additional Information

🕘 Working schedule:

Hybrid model – 2 days in-office, 2 days OFF Hours: 09:00 – 18:00

📍 Location: Yerevan

Company օverview

Address

Armenia, Yerevan, Leo Street, 54

Number of employees

16-50

Website

https://hayasahotels.com/

“Hayasa Hospitality” Group is a leading hospitality service operator in Armenia, managing hotels and apartments with excellence since 2023. Our portfolio includes “Hayasa Yerevan” Hotel, “Hayasa Apartments,” “Hayasa Old Yerevan” Hotel, and “Hayasa Gyumri” Hotel.

Mission
We provide top-quality accommodation and exceptional service, showcasing Armenia’s cultural heritage and natural beauty while exceeding our guests’ expectations.

Vision
To become the preferred choice for travelers in Armenia by delivering excellence and innovation, empowering our employees, and embracing modern technologies for an enhanced guest experience.

Core Values
• Hospitality: Warm, welcoming, and guest-centric.
• Quality: High standards in every detail.
• Innovation: Modern solutions for better experiences.
• People-focused: Valuing and empowering employees.
• Community: Giving back locally.
• Sustainability: Environmentally responsible operations.

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Benefits

Annual salary review

Corporate events

Free tea, coffee and refreshments

Free meals

Reward system

Trainings

Paid day-offs