Front Desk Agent

Description

Mövenpick Hotel Yerevan is seeking a professional and guest-oriented Front Office Agent to join our team.
The successful candidate will be responsible for delivering exceptional guest service while ensuring efficient front desk operations. This role offers an excellent opportunity to grow within an international hospitality brand.

Responsibilities

• Welcome guests and handle check-in and check-out procedures

• Assist guests with inquiries, requests, and complaints in a professional manner

• Manage reservations and guest profiles using Opera PMS

• Process payments and ensure accurate billing

• Coordinate with housekeeping and other departments

• Provide information about hotel services and local attractions

• Maintain Movenpick service standards at all times.

Requirements

• Previous experience in a similar role is an advantage

• Opera PMS knowledge is required

• Fluency in Armenian, English, and Russian

• Strong communication and interpersonal skills

• Professional appearance and positive attitude

• Ability to work shifts, including weekends, holidays and night shifts.

What We Offer

• Opportunity to work in an international hotel brand

• Career growth and training opportunities

• Competitive salary

• Friendly and professional working environment

• Free lunch

• Birthday day off

• Special Accor discount at all Accor hotels

Company օverview

Address

ՀՀ Ք․ Երևան Մհեր Մկրտչյան

Number of employees

51-150

Phone

+374 41 444475

Mövenpick Hotel is a premium hospitality destination combining Swiss quality standards with refined Armenian warmth. Designed to meet the expectations of both business and leisure travelers, the hotel offers elegant accommodation, distinguished dining, modern meeting facilities, and a luxurious wellness experience. The property reflects Mövenpick’s commitment to excellence, genuine service, culinary passion, and timeless sophistication. The hotel enjoys a central and accessible location, providing convenience for corporate guests, leisure travelers, and VIP clientele.

Mövenpick Hotel features 127 non-smoking rooms, thoughtfully designed to deliver comfort, functionality, and understated luxury.

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Benefits

Corporate events

Free tea, coffee and refreshments

Free meals

Trainings