Front Desk Agent

Company Description

Golden Palace Hotel Yerevan is situated in the heart of Yerevan near the Republic Square. The Hotel presents 36 luxury-appointed rooms, providing the guests' comfort and offering its own unique welcoming atmosphere.

Role Description

This is a full-time on-site role as a Front Desk Agent at Golden Palace Hotel Yerevan. As a Front Desk Agent, you will be responsible for providing excellent customer service, handling check-ins and check-outs and assisting guests with inquiries and requests.

Responsibilities

• Available to register, process, and greet customers promptly․
• Check the daily arrival list․
• Welcome customers to the hotel․
• Respond to customer requests for information about the hotel and its surroundings․
• Arrange for special services requested by the customer․
• Ensure that own cash is secure at all times․
• Ensure all discrepancies in own cash are declared to the Manager․
• Ensure that guest details are not disclosed․
• Maintain high confidentiality regarding guest privacy․

Requirements

• Strong knowledge of English and Russian․
• Highly responsible and reliable․
• Ability to focus attention on guest needs, remaining calm and courteous at all times․
• Customer service attitude․
• Multitasking, with the ability to prioritize tasks․
• Flexible work schedule including night shifts․

Our benefits

• Career advancement․
• English improvement programs․
• Employee discount on hotel services (including Spa, Restaurant, Cafe)․
• Free lunch․

Company օverview

Address

11 Northern Ave, Yerevan 0001, Armenia

Number of employees

16-50

Website

https://goldenpalacehotel.am/

Benefits

Corporate events

Free meals

Reward system

Trainings