Ընդունարանի մենեջեր (Ծաղկաձորի Ալպինա Ռեզորթում)

Description

Front Desk Manager in Stellar Hotels oversees the Front Desk operations of the Hotel. In this role, you will be required to greet and welcome Guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure the reception area is professionally maintained.

To be successful in this role you should possess strong time management, staff management and organizational skills.

What we expect from you:

• Define and implement Front Desk objectives and procedures.
• Make the working schedules for the Front Desk and Reception Staff.
• Hold trainings for the new-hired Staff as well as the current trainings.
• Tend to Guests' complaints and questions providing exceptional Guest Service.
• Ensure the Front Desk and Reception area is clean and organized.
• Maintain front Desk Office supplies and equipment.
• Manage Front Desk records and contracts.
• Supervise staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Coordinate the Front Desk works with HK, FB, Technical and other Hotel Departments․
• Conduct performance reviews with the front desk staff.

Our ideal candidate would have:

• Higher education, preferably in Linguistics, Hotel Management or a related field․
• Fluency in Armenian, Russian and English Languages․
• A minimum of 2 years of experience as a front desk manager or similar.
• Proficient in hotel front desk software․
• Good understanding of procedures and practices in the hospitality industry.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Excellent communication and organizational skills․
• Guest-service attitude.
• Stress-resistant.
• Attention to the details.

What we offer։

• Paid Internship Opportunities․
• Career growth possibilities within Hotels & Restaurants in the chain․
• 20% discount for all Hotel & Restaurant services․
• Discounts in Partner Companies (tickets, events, tours)․
• Competitive salary above market rates, with annual salary review․
• A probation period with a gradual increase in workload and income, depending on individual performance and abilities․
• Training and professional development activities․
• Tasty & healthy complimentary lunch from our cooks, tea & coffee․
• Paid Birthday Off․

All interested candidates are required to send CV․

Only the shortlisted candidates will be contacted for an interview. Good Luck!

Company օverview

Address

Երևան, Հյուսիսային պողոտա, 10/1

Number of employees

151-500

Website

https://stellarhotels.ru/en/

Stellar Hotels հյուրանոցային ցանցը տեղակայված է ՀՀ-ի տարբեր քաղաքներում: Stellar Hotels-ը ներառում է Stellar Collection, Sphera և Solar ապրանքանիշերի հյուրանոցները: Մեր յուրաքանչյուր հյուրանոցում հյուրերը կարողանանում են գնահատել սպասարկման բարձր մակարդակը, ճկուն գները և որակը: Հյուրանոցների լայն աշխարհագրությունը, հարմար դիրքը և հյուրանոցային կոնցեպտի բազմազանությունը երաշխիք են, որպիսի ցանկացած հյուր կարողանա գտնել իրեն սպասելիքները գերազանցող վայր:

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Benefits

Annual salary review

Corporate events

Free tea, coffee and refreshments

Free meals

Trainings

Parental leave