Customer Care Specialist

Description

About PULS

PULS is a next-generation corporate wellness platform that gives employees access to multiple gyms, fitness studios, swimming pools, wellness spaces, and sports activities through one membership and one app.

We work with companies that want to provide modern employee benefits and healthier lifestyles for their teams.

We are growing fast and looking for a dynamic, empathetic, and communication-savvy Customer Care Specialist to join our team. In this role, you will be the primary point of contact for our users, helping them resolve inquiries, guiding them through our services, and ensuring an exceptional support experience. This position offers a shift-based schedule with flexible non-working days, making it an ideal fit for individuals who value work-life balance or are looking for a routine that accommodates other commitments.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and chat.

• Provide accurate information regarding company services, procedures, and updates.

• Diagnose, troubleshoot, and resolve customer issues, escalating complex cases to the relevant internal teams when necessary.

• Maintain a high level of customer satisfaction by delivering empathetic, patient, and personalized support.

• Keep detailed and accurate records of customer interactions and feedback in the internal system.

• Follow communication procedures, guidelines, and policies to maintain a unified brand voice.

• Collaborate with other team members and departments to improve overall service quality.

Requirements

• Bachelor’s degree; students with flexible university schedules are also welcome to apply.

• Proven experience in customer service, call centers, or support roles is a must.

• Excellent verbal and written communication skills in Armenian; good proficiency in English and/or Russian.

• Basic computer literacy and comfortable learning new software/CRM tools quickly.

• Strong multitasking skills with the ability to handle multiple customer chats or inquiries simultaneously.

• Flexibility to work in shifts (including morning, evening, or weekend rotations).

Additional Notes

Required candidate qualities

• Highly empathetic with excellent active listening skills.

• Patient, positive, and solution-oriented mindset.

• Stress-resilient and capable of handling challenging customer situations gracefully.

• Responsible team player who is punctual and respects shift schedules.

• Quick learner with a strong desire to continuously improve.

Work Schedule

• Shift-based rotations (to be coordinated with the team).

• Flexible non-working days planned in advance to help you balance work and personal life.

We offer

• Competitive salary.

• Comprehensive training and continuous onboarding support.

• Fully covered puls package for employees.

• Modern office environment and a supportive, friendly team.

• Real opportunities for career growth and professional development within the department.