Երևան
25 սեպտեմբերի
1177

We are looking for a Hotel Receptionist who will be responsible for providing a friendly, welcoming and efficient service to all hotel guests.

MAIN TASKS AND RESPONSIBILITIES:

-To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

-To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. 


-To deal with guest requests to ensure a comfortable and pleasant stay.

-To be responsible for accurate and efficient accounts and guest billing processes.

-To assist in keeping the hotel reception area clean and tidy at all times.

-To undertake general office duties, including correspondence, emails, to ensure the smooth running of the reception area.

-To ensure that all reservations and cancellations are processed efficiently.

-To keep up to date with room prices and special offers to provide accurate information to guests.

-To report any maintenance, breakage or cleanliness problems to the relevant manager.

SKILLS AND EXPERIENCE REQUIRED:

  • Higher Education
  • Excellent knowledge of Armenian, English and Russian languages.
  • A friendly and welcoming approach
  • Ability to remain calm during difficult situations or in a very busy environment
  • Excellent administrative and interpersonal skills, including a pleasant telephone manner
  • Good team working skills.
  • Previous experience in hospitality and customer service

Qualified and interested candidates are welcome to send their CV/resume (with a photo) in English or Armenian language.

Ինչպե՞ս դիմել


ԿԱՄ

apply217652@job.am

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