Transformation delivery lead

Description

About the project:

The Information Systems Agency of Armenia (ISAA) is at the forefront of the Armenian government's digital transformation, committed to enhancing public administration through innovative citizen services. We are embarking on a significant project to reform and improve how services are delivered to citizens during critical life events, such as having a child, owning a car, or starting a business.

Role Overview:

As the Transformation Delivery Lead for the “12 Life Events project”, you will spearhead the transformation of citizen services across various life events. Your role will involve leading a team of change agents in reimagining and redesigning these services to ensure they are more efficient, user-centric, and aligned with the RA Government's digitalisation strategy. You will be responsible for driving change from conception through to implementation, providing mentorship and guidance to your team, and ensuring that each project delivers impactful and tangible results for citizens.

Responsibilities

• Act as a coach and mentor to a team of change agents, providing guidance and support throughout the transformation process.
• Lead the transformation initiative across 12 critical life events, working closely with relevant Ministries and stakeholders.
• Develop and execute a strategic transformation roadmap, addressing both legal and technical requirements.
• Support the team to conduct comprehensive discovery phases to identify and understand citizen needs and concerns for each life event.
• Draft prioritized transformation roadmaps that outline necessary changes and improvements.
• Form and manage 'rapid response' technical teams to deliver MVPs (minimum viable products) that address key pain points.
• Oversee the development and implementation of solutions, ensuring alignment with the RA Government's digitalisation strategy and standards.
• Build regular reporting mechanisms to manage and escalate issues in a timely manner
• Build and maintain strong relationships with Ministries, government bodies, and other stakeholders.
• Communicate effectively with stakeholders to ensure their needs and expectations are met throughout the transformation process.
• Facilitate change management practices to ensure smooth adoption of new processes and technologies.
• Identify and mitigate risks associated with the transformation initiatives, ensuring successful outcomes.

Requirements

• Proven experience in consultancy and managing large-scale transformation projects.
• Extensive experience in implementing change within complex environments.
• Strong understanding of public administration and citizen service delivery
• Digital product design knowledge, agile working is a plus
• Excellent leadership and team management skills, with the ability to coach and mentor effectively.
• Strong analytical and problem-solving abilities, with experience in drafting strategic roadmaps.
• Proven project management skills, including the ability to manage multiple projects simultaneously.
• Exceptional communication skills, with the ability to engage and influence stakeholders at all levels.
• In-depth knowledge of digital transformation strategies and frameworks.
• Familiarity with the RA Government's digitalisation strategy and standards
• Excellent written Armenian, spoken and written
• Knowledge of English, spoken and written.

Additional Notes

About the Employer: The Information Systems Agency of Armenia (“ISAA of Agency”) is responsible for ensuring the technological foundations and development of the digital society in RA. This new institutional setup has been launched to ensure Armenia’s digitization conforms to a unified national architecture, with the Agency providing the technical resources, organizational capabilities, legal/regulatory framework, and platform for collaboration needed for different state departments, as well as the private sector, to effectively implement this vision. To execute the society-level transformation, the Government and the Central Bank of Armenia have agreed that, under the leadership of the Government, the Central Bank will serve as the implementing agency and co-finance the endeavor for the next 2-3 years (with the overall reform taking up to 5 years), working in close collaboration with the Ministry of High-Tech Industry. The Government leadership role will be provided by the new Information Systems Management Board, which has been established by the Prime Minister Decree chaired by the Deputy Prime Minister, who also serves as the Chief Information Officer (“CIO”) of Armenia. The CIO is responsible for developing the digitalization policy, launching development initiatives (locally and with international cooperation), managing the digital services portfolio and strategy, managing the public service delivery policy and reforms, ensuring a common approach among all stakeholders, and coordinating the processes of international funding and cooperation. The Central Bank provides the secretary function to the Board and, as an interim solution, the ISSA has been established under the auspices of the Central Bank. The Agency will also house the Civilian Cybersecurity Operating Center and Cybersecurity Emergency Response Team, and will over time develop into a full-fledged regulatory and supervisory body of the digital infrastructure.

BACKGROUND

The world is currently undergoing a fundamental digital transformation, whereby all aspects of our lives are currently data points. Therefore, the main challenge forgovernments globally is capitalizing on the opportunities created by this vast amount of data, for example in personalized finance or medicine, without jeopardizing personal or national security. The Government of Armenia is firmly committed to embracing the digital agenda by creating the necessary institutional architecture to catalyze building a secure and thriving digital society and economy. Doing so requires the private, especially financial, sector to play a leading role in this process, and the current over-emphasis on e-government alone needs to change. Therefore, our mission is to build the necessary infrastructure and enablers for this digital society and economy, intended for shared use both by the private sector and the Government, with the explicit goal of improving the day-to-day life of Armenian people and businesses. It is the Government’s perspective that taking on this digitalization endeavor is not a luxury, but a necessity. Recent diagnostics by various international institutions and independent experts have found that further ad-hoc digitalization in Armenia, if taking place without the mentioned enablers and institutional architecture (e.g. digital identity, cybersecurity, data interoperability and governing standards), represents a serious threat to national security.

VISION Open and quality data is a critical asset, translating into national wealth! Developing an advanced and secure environment, enablers, and infrastructure is a necessary precondition for transforming Armenia into the e-Society and e-Economy. The key mission of the digital society and economy would be to empower the population to continuously improve their lives and wellbeing, provide opportunities for the private sector to enhance competitiveness, and ensure greater efficiency and good governance of public institutions through the development and widespread use of ICT solutions built around citizen experience and lifecycle. These imply Seamless, Proactive, Convenient and Personalized.

Company օverview

Address

Վ․ Սարգսյան 26/1, Երևան 0010

Number of employees

51-150

Մենք Հայաստանի տեղեկատվական համակարգերի գործակալությունն ենք, և մեր ջանքերն ուղղված են Հայաստանի թվային հասարակության ստեղծմանը։ Գործակալությունը համագործակցում է ՀՀ կառավարության և Կենտրոնական բանկի հետ։ Մեր առաքելությունն է սահմանել հիմնական չափորոշիչներ, թե ինչպես պետք է մատուցվեն հանրային ծառայությունները և թվային նախագծերը։ Մեզ առաջնորդող հիմնական չափանիշը «Հայաստանի թվային ճարտարապետություն»-ն է։ Այն ՀՀ կառավարության կողմից հաստատված մոտեցումն է, որի հիմքում ընկած են փոխգործելիության, անվտանգության և բարձրորակ ծառայությունների մատուցման սկզբունքները։ Մեր թիմում համախմբվել են տեխնոլոգիաներ և քաղաքականություն մշակող մասնագետներ տարբեր ոլորտներից, և մենք ձգտում ենք աշխատել բաց ու թափանցիկ՝ պետական ​​ու մասնավոր հատվածի ներգրավմամբ։ Դրանով իսկ փորձելու ենք աջակցել Հայաստանում իսկապես թվային հասարակության ստեղծմանը։

The Information Systems Agency of Armenia is supporting the creation of the Armenian e-society. In partnership with the Government and the Central Bank of Armenia, our mission is to implement key standards for how public services and digital projects should be delivered. Our guiding standard is the “Digital Architecture of Armenia”, a Government approved approach that places interoperability, security, and high-quality service delivery as its core pillars. Our team is made up of technology and policy making specialists from a wide variety of sectors, and our aim is to work transparently, and with the participation of the public and private sector, to support Armenia in its ambitions to become a truly electronic society.

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Benefits

Medical insurance

Free tea, coffee and refreshments

Business trips