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Industry: Tourism, Hospitality
Deadline: 10/18/2023
City: Yerevan
Employment type: Full Time
Work schedule: Five-day workweek
Work experience: Mid level, Senior
Job posting has expired

Responsibilities

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
  • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Requirements

  • High school diploma/G.E.D. equivalent

  • At least 3 years of related work experience

  • Excellent knowledge of English, Russian and Armenian

  • No supervisory experience is required

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