Receptionist

Description

PRIMARY OBJECTIVE OF POSITION

To increase customer satisfaction by providing efficient, prompt, trouble-free and courteous Front Office service connected with arriving, and in-house guests, in line with the hotels and corporate guidelines and service concepts.

Responsibilities

• Is available to register, process, and greet customers promptly
• Checks the daily arrival list
• Welcomes customers to the hotel
• Responds to customer requests for information about the hotel and its surroundings
• Arranges for special services requested by the customer
• Ensures that own cash is secure at all times
• Ensures all discrepancies in own cash are declared to the Manager
• Ensures that guest details are not disclosed
• Maintains high confidentiality in regards to guest privacy
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct
• Accepts flexible work schedule including night shifts

Requirements

• Previous experience
• Strong skills in English and Russian languages
• University degree in a related discipline preferred
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Customer service attitude
• Multitasking & time management skills, with the ability to prioritize tasks

Additional Notes

Interested and matching candidates are requested to send their CVs to the mentioned email.