Receptionist
Radisson Blu Hotel Yerevan
Industry:
Tourism, Hospitality
Deadline:
9/4/2022
City:
Yerevan
Employment type:
Full Time
Job posting has expired
Description
PRIMARY OBJECTIVE OF POSITION
To increase customer satisfaction by providing efficient, prompt, trouble-free and courteous Front Office service connected with arriving, and in-house guests, in line with the hotels and corporate guidelines and service concepts.
Benefits:
- Attractive salary
- FREE food
- FREE night transport
- 30 % overnight surcharge
- Career growth
- Professional training
- Transparent evaluation system
- Bonus system
- Regular team meetings
Responsibilities
- Is available to register, process, and greet customers promptly
- Checks the daily arrival list
- Welcomes customers to the hotel
- Responds to customer requests for information about the hotel and its surroundings
- Arranges for special services requested by the customer
- Ensures that own cash is secure at all times
- Ensures all discrepancies in own cash are declared to the Manager
- Ensures that guest details are not disclosed
- Maintains high confidentiality in regards to guest privacy
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct
- Attends meetings and training required by the FO Manager
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to Manager
Requirements
- Previous experience
- Strong skills in English and Russian languages
- University degree in a related discipline preferred
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Customer service attitude
- Multitasking & time management skills, with the ability to prioritize tasks
Additional Notes
12 hours working schedule.
Interested and matching candidates are requested to send their CVs to the mentioned email.