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Operator

VFS Global LLC

Industry: Administrative, Clerical, Customer Support, Client Care
Deadline: 2/4/2023
City: Yerevan
Employment type: Full time
Work schedule: Five-day workweek, 8 hour shift
Work experience: Not required
Job posting has expired

Job Description/ Responsibilities:

  • Document scrutiny and collection of applications for visa processing.
  • Handle customer/applicant queries personally or via email, telephone.
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy.
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
  • Ensure that the entire process is completed within the mandated Turn Around Time.
  • Assist Deputy Manager/Operations Manager in execution of WB Project.
  • Ensure judicious use of natural resources.
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Required Qualifications:

• Confident user of PC

• Proficient user in MS office (Word, Excel, Power Point) & good typing speed

• Good and effective communication skills

• Adaptability and presence of mind to handle customer queries and complaints

• Fluent English

• Eligible to work in Armenia

Application Procedure:

  • Application on the website
  • Face-to-face interview with Hiring manager
  • Phone interview with HR manager
  • Offer Letter
  • Due diligence