Incoming Tour Manager

Description

We are seeking a detail-oriented and highly organized Incoming Tour Manager to join our dynamic team. The ideal candidate will possess a blend of administrative expertise and a passion for travel, ensuring seamless operations and exceptional customer experiences. Below are the key requirements for this role:

Responsibilities

• Develop detailed itineraries for incoming tours, including transportation, accommodation, dining, and sightseeing activities.
• Serve as a point of contact for guests, providing information about tour details, addressing queries, and resolving issues.
• Provide clients with pre-tour information, including schedules, packing lists, and other relevant details.
• Handle any issues or complaints from tourists promptly and professionally, ensuring a positive experience.
• Offer local knowledge and recommendations to enhance the tourists’ experience and ensure their needs are met.
• Confirm and oversee hotel bookings, ensuring that all accommodation arrangements meet the agreed standards and requirements.
• Prepare and maintain accurate documentation related to tours, including contracts, itineraries, and booking confirmations.
• Handle administrative tasks such as processing payments, preparing itineraries, and managing tour documentation.

Requirements

• Bachelor’s degree in Business Administration, Tourism, Hospitality, or a related field preferred.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, both written and verbal(English and Russian).
• Ability to work independently and as part of a team in a fast-paced environment.
• A keen eye for detail and accuracy.
• Customer-focused with a problem-solving mindset.
• Ability to adapt to changing priorities and handle high-pressure situations effectively.

Additional Notes

If you have a passion for travel, exceptional organizational skills, and a drive to deliver outstanding customer service, we would love to hear from you. Apply now to be part of a team that creates memorable travel experiences for our guests!

Company օverview

Address

Mashtots 39/12

Website

https://yeranitravel.com/