Customer Support Specialist

Description

PowerFull is a network of power bank renting stations with around 200 stations in Yerevan, Gyumri, Dilijan, Tsakhkadzor and Sevan.. With more than 34,000 users, Powerfull is constantly expanding and growing. We are searching for a Talent that would combine community and customer support duties.

Responsibilities

• Provide detailed information about the company’s services and procedures
• Manage inbound and/or outbound customer calls
• Respond to customer comments and queries via email and chat
• Monitor, track, and report on feedback and online reviews
• Regularly provide feedback regarding the PowerFull App
• Complete other tasks assigned by the stakeholders

Requirements

• Excellent written and verbal communication skills in Armenian, Russian, and English
• Excellent time management skills
• Ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Ability to de-escalate situations with solution-oriented negotiation
• Strong sense of ownership, a can-do attitude, and detail-orientation
• Commitment to continuous learning and developing knowledge and skills
• Proficiency in MS Office and Google Products

We want to thank all applicants for their interest, however, only shortlisted candidates will be contacted.