
Front Desk Agent
Golden Palace Hotel Yerevan
Company Description
Golden Palace Hotel Yerevan is situated in the heart of Yerevan near the Republic Square. The Hotel presents 36 luxury-appointed rooms, providing the guests' comfort and offering its own unique welcoming atmosphere.
Role Description
This is a full-time on-site role as a Front Desk Agent at Golden Palace Hotel Yerevan. As a Front Desk Agent, you will be responsible for providing excellent customer service, handling check-ins and check-outs and assisting guests with inquiries and requests.
Responsibilities
- Available to register, process, and greet customers promptly
- Check the daily arrival list
- Welcome customers to the hotel
- Respond to customer requests for information about the hotel and its surroundings
- Arrange for special services requested by the customer
- Ensure that own cash is secure at all times
- Ensure all discrepancies in own cash are declared to the Manager
- Ensure that guest details are not disclosed
- Maintain high confidentiality in regards to guest privacy
Requirements
- Strong knowledge in English and Russian
- Highly responsible and reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Customer service attitude
- Multitasking, with the ability to prioritize tasks
- Flexible work schedule including night shifts
Our benefits
- Career advancement
- English improvement programs
- Employee discount on hotel services (including Spa, Restaurant, Cafe)
- Free lunch
Additional Notes
Interested and matching candidates are requested to send their CVs to the mentioned email.