Front Desk Agent

Description

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You should also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• ​​​​Provide a warm welcome that kicks off a memorable guest experience
• Take and manage guest bookings and tell them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Requirements

• Hotel experience
• Fluency in Armenian, English and Russian languages
• Problem-solving and communication skills
• Literate and tech-savvy
• Flexibility to work day, evening and night shifts
• The knowledge of OPERA PMS is a plus

Additional Notes

Please send your CV to the mentioned email.

Only shortlisted candidates will be invited for an interview.