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Industry: Customer Support, Client Care, Tourism, Hospitality

City: Yerevan

Employment type: Full time

Deadline: 6/4/2022

Work experience: Junior

Description

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You should also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

  • ​​​​Provide a warm welcome that kicks off a memorable guest experience
  • Take and manage guest bookings and tell them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Requirements

  • Hotel experience
  • Fluency in Armenian, English and Russian languages
  • Problem-solving and communication skills
  • Literate and tech-savvy
  • Flexibility to work day, evening and night shifts
  • The knowledge of OPERA PMS is a plus

Additional Notes

Please send your CV to the mentioned email.

Only shortlisted candidates will be invited for an interview.

How to apply?

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Send your resume to

[email protected]
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