Customer Service Sales Representative

Description
Dear network, I am looking for customer-oriented support specialists to join our lovely team of young and enthusiastic online support agents, who work with a regular load of 40 hours during the week including 2-night shifts. The work is from the office in the very heart of Yerevan. Native level of English is required (C1-C2)

Responsibilities

• Answer incoming calls and chats

• Respond to email and text messages

• Answers various types of reservation inquiry requests on Zendesk (unifying replying platform)

• Troubleshoot website issues and escalate to the technical team

• Research required information using available resources

• Submit evidence for disputed charges in hour payment processes platform

• Manage and resolve customer complaints

• Identify and escalate priority issues

• Document all call information according to standard operational procedures

• Performs other additional tasks from supervisors/managers and from channels

Requirements

• High proficiency in the English language, both written and verbal
• Ability to work night shifts
• Solid communication and excellent interpersonal skills