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Call Center Agent

Globbing LLC

Industry: Customer Support, Client Care
Deadline: 10/12/2023
City: Yerevan
Employment type: Full Time
Work schedule: Five-day workweek, In shifts
Work experience: Not required, Junior, Mid level


We at Globbing are in search of Call Center Agent to join our friendly community and provide the highest level of service to our customers.


  • Answer incoming calls and respond to customers via phone, social media & emails;
  • Provide customers with the organization’s service and product information;
  • Research, identify, and resolve customer complaints in coherence with the company’s standards;
  • Route calls to appropriate resources in order to provide excellent customer service to customers;
  • Complete call logs and reports;
  • Identify, escalate priority issues and report to the high-level management;
  • Manage large amounts of inbound and outbound calls in a timely manner;
  • Follow communication “scripts” when handling different topics;
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
  • Build sustainable relationships and engage customers by taking the extra mile;
  • Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures;
  • Perform other related duties as assigned.


  • Very good data entry and typing skills;
  • Excellent knowledge of Armenian, English and Russian
  • Excellent listening, verbal, and written communication skills;
  • Ability to handle stressful situations appropriately;
  • Experience in a relevant field will be considered a plus
  • Customer service orientated & attention to details;
  • Able to work independently and in a team;
  • Accurate and responsible.
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