Call Center Agent
Industry: Customer Support, Client Care
Employment type: Full Time
Work schedule: Five-day workweek, In shifts
Work experience: Not required, Junior, Mid level
We at Globbing are in search of Call Center Agent to join our friendly community and provide the highest level of service to our customers.
- Answer incoming calls and respond to customers via phone, social media & emails;
- Provide customers with the organization’s service and product information;
- Research, identify, and resolve customer complaints in coherence with the company’s standards;
- Route calls to appropriate resources in order to provide excellent customer service to customers;
- Complete call logs and reports;
- Identify, escalate priority issues and report to the high-level management;
- Manage large amounts of inbound and outbound calls in a timely manner;
- Follow communication “scripts” when handling different topics;
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
- Build sustainable relationships and engage customers by taking the extra mile;
- Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures;
- Perform other related duties as assigned.
- Very good data entry and typing skills;
- Excellent knowledge of Armenian, English and Russian
- Excellent listening, verbal, and written communication skills;
- Ability to handle stressful situations appropriately;
- Experience in a relevant field will be considered a plus
- Customer service orientated & attention to details;
- Able to work independently and in a team;
- Accurate and responsible.
How to apply?