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Technical Support Specialist

Adrack LLC

Industry: Customer Support, Client Care

City: Yerevan

Employment type: Full time

Deadline: 12/24/2021

Job Descriptioн

A Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to software. Their duties include handling customer technical support cases through phone, email, and live online chat submission.

Requirements

  • Proficient Level of English
  • Multilingual: excellent written communication skills (Russian, English)
  • 2 years of customer service experience in a helpdesk environment
  • 1 year or more of basic technical support experience
  • Excellent time and task management skills
  • Willing and able to learn quickly and troubleshoot a wide variety of problems

Responsibilities

  • Handling customer technical support cases through phone, email, and live online chat submission
  • Demonstrated ability to function in a non-scripted helpdesk environment.
  • This position requires the ability to examine, question, explore and troubleshoot a variety of issues

If you are interested in the mentioned position, please send your CV․

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[email protected]
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