A Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to software. Their duties include handling customer technical support cases through phone, email, and live online chat submission.
Proficient Level of English
Multilingual: excellent written communication skills (Russian, English)
2 years of customer service experience in a helpdesk environment
1 year or more of basic technical support experience
Excellent time and task management skills
Willing and able to learn quickly and troubleshoot a wide variety of problems
Handling customer technical support cases through phone, email, and live online chat submission
Demonstrated ability to function in a non-scripted helpdesk environment.
This position requires the ability to examine, question, explore and troubleshoot a variety of issues
If you are interested in the mentioned position, please send your CV․