German and English Speaking Back Office Support

Majorel Armenia

Industry: Customer Support, Client Care

City: Yerevan

Employment type: Fixible schedule

Deadline: 10/3/2021

Description

We're hiring German and English Speaking Customer Support Representatives to join our dynamic team in Yerevan.

Responsibilities

  • Statistician: The ability to gather data and add data from both the customer and the company
  • Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
  • Price Reviews: Once a ride is completed a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low).
  • We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.

Requirements

  • Language skills: knowledge of German (C1/C2) and English (B2) language
  • Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with a focus on attention to details
  • Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
  • IT skills: Knowledge of IT programs as well as fast fingers for typing
  • Veteran: Previous experiences in customer support is a big plus

Additional Notes

Additional information

We offer:

Competitive remuneration package, bonus system, as well as insurance for employees and their children;

• Pleasant work environment in a motivated team;

• Opportunity to work from home

• Opportunity for personal and professional development;

• Opportunity to build a career in an international company.

Interested candidates who meet the requirements are welcome to send their CV in German or English language before 10.09.2021.

How to apply?

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Send your resume to

[email protected]
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