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Customer Support Specialist
Industry: Customer Support, Client Care
Employment type: Full time
Hosteeva is looking for a Customer Support Specialist.
- Respond to incoming calls, email, and text messages,
- Troubleshoot website issues and escalate to the technical team,
- Manage and resolve customer complaints,
- Document all call information according to standard operational procedures
- High proficiency in the English language, both written and verbal,
- Ability to work night shifts,
- Solid communication and excellent interpersonal skills,
All candidates will be expected to work 40 hours per week, including 2-night shifts.