Customer Service Specialist (night shift)

Commonwealth Casualty Company

Industry: Customer Support, Client Care

City: Yerevan

Employment type: Full time

Deadline: 7/1/2021

Description

US-based Commonwealth Casualty Company (https://www.commonwealthcasualty.com/) is looking for customer service specialists with a strong knowledge of the English language. Working hours will be from 20:00 to 05:00.

Transportation for night time will be provided․

Responsibilities

  • Answering inquiries from customers, solving problems, and providing outstanding customer support continuously
  • Providing assistance and information to customers, answering their questions, suggesting solutions, or redirecting requests to other relevant staff
  • Answering calls, entering client information into the database, verifying information, and maintaining the database 
  • Maintaining the quality of support by adhering to standards and guidelines for answering customer inquiries, recommending improved procedures
  • Maintaining communication equipment by reporting problems

Requirements

  • Strong knowledge of English 
  • Outstanding customer service skills with customer focus
  • Ability to analyze information and come up with solutions 
  • Positive, pragmatic, professional attitude with good interpersonal skills 
  • Ability to stay calm under pressure
  • High attention to details

If your profile meets the mentioned requirements send your CV.

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