Front Desk Agent (night shift)

Radisson Blu Hotel Yerevan

Industry: Tourism, Hospitality

City: Yerevan

Employment type: Full time

Deadline: 6/20/2021

We are seeking a young, dynamic, self-motivated Front Desk Agent /NIGHT SHIFT/ to join our team.

Responsibilities:

  • Perform all check-in and check-out tasks;
  • Manage reservations;
  • Register guests collecting necessary information (like contact details and exact dates of their stay);
  • Welcome guests upon their arrival and assign rooms;
  • Provide information about our hotel, available rooms, rates and amenities;
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs;
  • Upsell additional facilities and services, when appropriate;
  • Maintain updated records of bookings and payments.

Key Requirements:

  • Bachelor’s degree/ higher education qualification;
  • At least 1-year experience in this position;
  • Guest/customer relations experience, preferably in a hospitality environment
  • Knowledge of property management systems (Opera is preferred);
  • Computer proficiency (Microsoft Office);
  • Excellent communication and telephone etiquette skills;
  • Excellent knowledge of Armenian, Russian and English;
  • Self-confidence, energy, and enthusiasm;
  • Self-organized and team player;
  • High sense of responsibility.

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