Park Operations Manager

Երևան Պարկ

Industry: Customer Support, Client Care

City: Yerevan

Employment type: Full time

Deadline: 3/18/2021

Position Description

We are looking for the Park Operations Manager who will be responsible for the daily management of Guest-facing operational areas of Yerevan Park including Ride Operations, Guest Services, Events, and Operations Center, and takes the role of Park Duty Manager as required.

The main Responsibilities:

  • Coordinate, manage and control Yerevan Park Operations Department (Ride operators, Guest Service and Cashiers) on a daily schedule.
  • Ensure on a daily basis, the appropriate staffing and readiness of the Operations departments, such as Guest Service Agents, Cashiers, and Ride operators. 
  • Develop and lead the daily shifts for the operations department to ensure Rides are available to Guests.
  • Responsible for ensuring safety, enforcement, and Policies across all areas of operations for Park.
  • Report and respond to incidents or activities in the park, including ride breakdowns or stoppages, guest complaints, health incidents, or another similar incident.
  • Oversee a team of operations supervisors and team members for each operational area of the Park.
  • Continuously observe guest feedback, guest needs, and analyze and resolve customer issues, disagreements, and complaints, ensuring overall guest satisfaction.
  • Responsible for performing quality control, creating, and managing staff KPIs.
  • To oversee and present to General Manager operations to enhance revenue.
  • Carry other similar functions or duties assigned by the General Manager.

Requirements

  • Minimum of three years’ experience in a managerial position in HORECA.
  • Higher education preferably in Hotel Management, Tourism, Hospitality, and Business.
  • Strong teamwork, leadership, and interpersonal skills.
  • Strong organizational skills.
  • Ability to quickly solve problems, overcome difficult situations, and stress.
  • Proficient with Microsoft Office applications.   
  • Fluent communication in Armenian, English, and Russian.
  • Proactive approach.

Additional Notes 

Interested and matching candidates are requested to send their CVs to the mentioned email.

How to apply?

Log in or send your resume
Email is required
Password is required

Send your resume to

[email protected]
SHARE: