Park Operations Manager

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Industry: Project, Program Management

City: Yerevan

Employment type: Full time

Deadline: 10/11/2020

Job description:

We are looking for the Park Operations Manager who will be responsible for the daily management of Guest-facing operational areas of Yerevan Park including Ride Operations, Guest Services, Events, and Operations Center and takes the role of Park Duty Manager as required.

Job responsibilities:


  • Ensure on a daily basis, the appropriate staffing and readiness of the Operations departments.
  • Lead the daily shifts for the operations department by ensuring all rides and attractions remain open, staffed, and available to guests.
  • Responsible for ensuring safety, enforcement, and Policies across all areas of operations for  Park.
  • Report and respond to incidents or activities in the park, including ride breakdowns or stoppages, guest complaints, health Incidents, or other similar incidents.
  • Oversee a team of operations supervisors and team members for each operational area of the Park.
  • Continuously observe guest feedback, guest needs, and analyze and resolve customer issues, disagreements and complaints, ensuring overall guest satisfaction.
  • Carry other similar functions or duties by the General Manager.

Required qualifications:


  • Minimum of three years’ experience in a management position responsible for daily operations in the areas of guest relations, entertainment, and/or customer service.
  • Higher education preferably in Finance or Economics, Hotel Management, Business, or Communications. 
  • Strong teamwork, leadership, and interpersonal skills.
  • Ability to quickly solve problems, overcome difficult situations, and stress.
  • Proficient with Microsoft Office applications.        
  • Fluent communication in English and Russian.

Interested applicants are welcome to submit their CV/Resume to e-mail.

Only short-listed candidates will be interviewed. 

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