Support Specialist (With knowledge of Spanish & German)

all.me

Industry: Editorial, Journalism, Media

City: Yerevan

Employment type: Full time

Deadline: 4/4/2020

Description

We are an international IT company headquartered in Ireland. For more than 5 years, our professional team has been developing projects in the field of fintech, social media and e-commerce.

Our team is the future of not only our company but also the world of digital technologies. Join us and launch your ideas into the technology world!

Responsibilities

  • Identify and assess User’s needs to achieve satisfaction and provide world-class support;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives in a timely matter and follow up to ensure resolution;
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification;
  • Set up and optimize company pages within each platform to increase the visibility of a company’s social content
  • Follow communication procedures, guidelines, and policies;
  • Research and analysis of user requests;
  • Communicate with a user’s through various channels;
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information;
  • Collaborate with development and quality assurance engineers;
  • Collaborate with other departments to manage reputation, identify key players and coordinate actions.

Requirements

  • BS in Communications, Marketing, Business, New Media or Public Relations;
  • At least 1 years of professional experience in a comparable position;
  • Excellent verbal and written communication skills;
  • Fluency in Russian, English, Spanish/German;
  • Familiar with CRM systems and practices;
  • Quick learner and ability to develop as a professional;
  • Understanding the cultural peculiarities of different countries;
  • Working under pressure and keeping calm in different situations;
  • Ability to multi-task, prioritize and manage time effectively;
  • Ability to work in a team and with minimum supervision;
  • Ability to work flexible schedules․

Additional Notes

Benefits 

• An international team of professionals;
• Competitive salary based on interview results;
• Career growth, professional development;
• Great start for beginners;
• Unique motivational programs;
• Medical Insurance;
• Corporate online library;
• Active corporate life;
• State of the art equipment;
• Comfortable office with modern design.

How to apply?

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apply215701@job.am
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