Vacation Rental Reservationist

Hhoonj

Industry: Tourism, Hospitality

City: Yerevan

Salary: 150,000

Employment type: Full time

Deadline: 4/20/2020

hhoonj is the fastest growing Property Management Company in Yerevan and we’re looking to hire a full time reservationist to assist Director. We currently manage 20+ vacations rentals in Yerevan! We are an ambitious team that aims for excellence in all areas! If this sounds like the place for you, join us.

We are looking for a motivated, dedicated, hardworking, detailed, and ethical employee, preferably with hospitality and customer service experience.

Are you an independent, proactive, assertive, competitive self-starter?
Are you willing to get your hands dirty to solve problems?
Are you great at seeing the big picture, then figuring what needs to be done to make it a reality?
Are you looking to make an impact and control your own destiny?
We are looking for full-time Reservationist.

Responsibilities:

  • Process all reservation requests, changes, and cancellations received.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify the availability of room type and rate.
  • Explain booking policies, rate variances vs special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and property room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in the reservation system.
  • Indicate special or seasonal room reservation types.
  • Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information; protect company assets. 
  • Protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards. 
  • Anticipate and address guests' service needs; assist individuals with disabilities. 
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language (English and Russian). 
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others. 
  • Support team to reach common goals; listen and respond appropriately. 
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 4kg. 
  • Perform other reasonable job duties as requested by
  • Supervisors/Management as needed.
  • Willing to rotate on-call sales after hours/weekends as needed.

Qualifications:

  • 1-2 years of experience in the hospitality business and or
  • 1-2 years of experience in a professional customer service industry
  • Must be very well spoken & be able to professionally type emails
  • Must have excellent grammar and communication skills & phone education.
  • Must be good with a computer and have experience with Microsoft Office 
  • Able to adapt to change and multi-tasking
  • Available weekends, nights and some holidays
  • Must have the ability to communicate and make good decisions in dispatching staff
  • Must be a good problem solver with a positive attitude
  • Must have reliable transportation and be extremely punctual and responsible
  • Must be able to answer multiple calls at once and prioritize your time
  • Must be a quick learner to adapt to our policies and procedures and products 
  • Must be willing to up-sell our guest services and properly coordinate fulfillment

Interested and matching candidates are requested to send their CVs to the mentioned email.

How to apply?

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Send your resume to

hhoo215658@job.am
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