Industry: Tourism, Hospitality

City: Yerevan

Employment type: Full time

Deadline: 4/20/2020

Description

PRIMARY OBJECTIVE OF POSITION

To increase customer satisfaction by providing efficient, prompt, trouble-free and courteous Front Office service connected with arriving, and in-house guests, in line with the hotels and corporate guidelines and service concepts.

Benefits:

  • Attractive salary
  • FREE food
  • FREE night transport
  • 30 % overnight surcharge
  • Career growth
  • Professional training
  • Transparent evaluation system
  • Bonus system
  • Regular team meetings

Responsibilities

  • Is available to register, process, and greet customers promptly
  • Checks the daily arrival list
  • Welcomes customers to the hotel
  • Responds to customer requests for information about the hotel and its surroundings
  • Arranges for special services requested by the customer
  • Ensures that own cash is secure at all times
  • Ensures all discrepancies in own cash are declared to the Manager 
  • Ensures that guest details are not disclosed
  • Maintains high confidentiality in regards to guest privacy
  • Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct
  • Attends meetings and training required by the FO Manager
  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests
  • Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to Manager

Requirements

  • Previous experience
  • Strong skills in English and Russian languages
  • University degree in a related discipline preferred
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Customer service attitude
  • Multitasking & time management skills, with the ability to prioritize tasks

Additional Notes

12 hours working schedule.

Interested and matching candidates are requested to send their CVs to the mentioned email.

How to apply?

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Send your resume to

rbh215650@job.am
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