Customer Support Agent

ERA Technologies LLC

Industry: Customer Support, Client Care

City: Yerevan

Employment type: Full time

Deadline: 1/24/2020

Description

Our company is looking for Customer Support Agents to deliver exceptional service to our customers. A customer service representative will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Although it is mentioned that the process of realization had taken approximately two years, the initial idea of Volterman started way back in January 2014, when our founder Azat experienced the nuisance of his lost wallet. By March, there was an approximate idea of what features a smart wallet should include, which was followed by prototyping in December of that year.

The process of prototyping and testing continued throughout 2015, as our team worked day and night to come up with the ideal features of the Volterman Smart Wallet, which would suit all customer requirements and perform even beyond that. By the end of 2016, the final design was ready, and all that was left were the technical details. 2017 was a busy year for Volterman, as a mobile application was launched, followed by the final prototype. The Indiegogo campaign was launched in June 2017, immediately followed by PCB design and development. During the autumn of 2017, our team continued to work extremely hard, launching the product into mass production and gained 2,950,000 USD total funds raised on IndieGoGo and became the most funded wallet campaign ever!

Responsibilities

  • Be accountable for maintaining a high level of professionalism with clients and work to establish and maintain a positive, empathetic and professional attitude with every client,
    Communicating with customers through various channels (via email, FB Messenger and Social Media); 
  • Responding to customer product inquiries and providing technical support;
  • Acknowledge and help resolve customer concerns and complaints;
  • Closely following the procedures for inputting data in the system;
  • Providing customized solutions and recommendations;
  • Work with colleagues cooperatively by contributing to the maintenance of team culture 

Requirements

  • 2+ years’ experience of customer support or contact center environment;
  • Excellent and flawless written/verbal skills in English (Armenian, Russian are preferable);
  • Confident and persuasive communicator with strong, proactive customer facing skills;
  • Familiarity with CRM systems and practices;
  • Excellent teamwork and problem-solving skills, flexibility;
  • Display motivation, dependability, punctuality, and organization skills;
  • Computer-literate and ability to use software/tools with minimal supervision;
  • Keen interest in providing great customer service;
  • Available to work at the weekends;

Additional Notes

The duration of employment is long-term, with 1 month of probation period. The job will start in January 2020.

Interested and matching candidates are requested to send their CVs to the mentioned email.

How to apply?

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Send your resume to

era215250@job.am
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