Customer Support Representative

Description

We are hiring a Customer Support Representative to manage customer queries and complaints through various communication channels. To do well in this role you need to be able to listen actively to customer's questions, maintain a positive attitude and remain calm when customers are frustrated. If you think you are the proper match, come and join our Support Team dedicated to creating the most customer-oriented company in Armenia! 

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels: phone, e-mail, chat, social media, or in person.
• Acknowledging and resolving customer complaints.
• Identify and assess customers' needs to achieve satisfaction

Requirements

• At least 1-year experience in Customer Support.
• Good knowledge of Armenian, English, and Russian. Both written and oral.
• Ability to stay calm when customers are stressed or upset.
• Problem-solving skills
• Excellent communication and active listening skills
• Fast-learner

Soft Skills

Positive attitude, Time-management, Conflict resolution and problem-solving skills, Customer-service oriented