Receptionist

Europe Hotel

Industry: Tourism, Hospitality

City: Yerevan

Employment type: Full time

Deadline: 2/12/2020

Job Responsibilities: 

  • Greets and registers the guests into the hotel in a prompt manner.
  • Processes customer payments according to established policies and procedures.
  • Handles confidential information, including guest records, with a high degree of integrity.
  • Answers and routes call as appropriate; takes guest messages with accuracy.
  • Offers and properly handles requests for wake-up calls.
  • Ensures reception and common area/lobby is clean.
  • Answers guests’ questions about the property and amenities and are able to refer and direct guests to area attractions and outlets.
  • Arranges for the appropriate transportation of guests to and from the hotel when necessary.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Follows up to ensure guest satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous charges and check-outs.
  • Balances cash bag at open and closing of each shift.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.

Required Qualifications: 

  • Higher Education
  • Knowledge of fluent English and Russian languages. French is preferable.
  • Computer and typing skills.
  • Proven job diligence, dedication and attention to detail. 
  • Ability to develop and maintain a working relationship with the team and welcoming positive attitude with guests.

 Procedures: 

Interested candidates are encouraged to submit their CV with a photo.

How to apply?

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Send your resume to

euho213711@job.am
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