Industry: Customer Support, Client Care
We are looking for a
👨💻📞Dispatcher for Medical Transport
➡Performs dispatching activities related to the Transportation Call Center; coordinates transportation scheduling; maintains scheduling, and communication with drivers; communicates with the transportation coordinator, medical center coordinator, and other personnel as needed.
🔹Operates telephone console to receive incoming calls and request for service.
🔹Responsible for inputting all patient and referral information into the system.
🔹Responsible for tracking and monitoring vehicle movement through tracking system.
🔹Responsible for selecting most appropriate unit to respond based on ETA and level of service requested.
🔹Relays instructions, information or questions to and from personnel, units and scenes.
🔹Records all activity regarding a transport into the system.
🔹Transmits and receives messages between the company and other agencies.
🔹Contacts field personal to verify assignment locations, monitors dispatched units and, when necessary serve as a liaison with callers.
🔹Serve as a company representative promoting positive customer relationships.
🔹Communicate with management and other dispatchers any issue in a timely manner.
🔸High school diploma or equivalent.
🔸Ability to read, write, speak and understand English well.
🔸Good verbal, written, organizational and interpersonal skills.
🔸Ability to work alone and collaboratively in a high stress environment using professional manners, following direction and keeping safety at the forefront of every interaction.
🔸Ability to interact with other employees professionally.
🏥Company info: Call center department, which provides services for medical transportation companies based in USA
⏰Hours: 10 - 12 hours a day, work starts at 9 AM (Yerevan time)
📩To apply for this position, please submit your CV in English:
Send your resume email@example.com