Receptionist

Europe Hotel

Receptionist

Europe Hotel

Industry: Tourism, Hospitality

City: Yerevan

Published: 6/4/2019

Deadline: 7/4/2019

Company Name: Europe Hotel

Employment Type: Full time

Position: Receptionist

Job Responsibilities: 

  • Greets and registers the guests into the hotel in a prompt manner. Processes customer payments according to established policies and procedure.
  • Handles confidential information, including guest records, with a high degree of integrity
  • Answers and routes calls as appropriate; takes guest messages with accuracy
  • Offers and properly handles requests for wake-up calls
  • Ensures reception and common area/lobby is clean
  • Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets.
  • Arranges for the appropriate transportation of guests to and from the hotel when necessary.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Follows up to ensure guest satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous charges and check-outs.
  • Balances cash bag at open and closing of each shift.
  • Transmits and receives messages using equipment such as computer, telephone, email, fax
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.

Required Qualifications: 

  • Higher education 
  • Knowledge of fluent English and Russian languages. French is preferable
  • Computer and typing skills
  • Proven job diligence, dedication and attention to detail
  • Ability to develop and maintain working relationship with team and welcoming positive attitude with guests

Interested candidates are encouraged to submit their CV with photo to our e-mail.

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