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Back Office and Customer Support Agent

Applebrie Limited

Back Office and Customer Support Agent

Applebrie Limited

Industry: Customer Support, Client Care

City: Yerevan

Published: 2/19/2019

Deadline: 3/21/2019

Description

We are looking for customer support and back office support agents for an international tech company. We are dealing with cool technology that support awesome tech companies to grow within the Fintech space. 

The company is looking to hire a large team that will eventually handle all our customer support, success and onboarding processes. We are looking to hire full time employees to work Monday - Friday.

The role is entirely in English so this is a must. Any additional languages a bonus.

Responsibilities

  • Answer customer support tickets, emails and chats
  • Answer customer support emails
  • Support our B2B team on Skype and via telephone
  • Support our back office team with customer onboarding
  • Support our Finance team with funding, invoicing and other payments
  • Manage customer information on our CRM and customer portals

Requirements

  • Excellent command of the English language both written and spoken.
  • Tech savvy and comfortable learning to use new software
  • Experience with customer support
  • Hard working can do attitude and not afraid to learn new things

Nice to haves

  • Experience with banking, finance or similiar industrys 
  • Additional languages a plus
  • Experience working with CRMs 
  • Experience with Zendesk

Perks

  • Working with cool technology that is helping other tech companies grow
  • Great work environment with a great team and characters from all over the world
  • Working hours Mon-Friday with two shifts, morning and evening. 
  • Excellent base salary for the right candidates with the opportunity to grow into senior roles as the team grows.

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